Soft Skills SimplifiedTM
SoftSkills SimplifiedTM
Introduction:
It is often said that hard skills will get you an interview but you need softSkills to get (and keep) the job.
This holds true not only for employees, but also for small to medium business owners and large organizations - to gain and keep their customers, clients, staff and suppliers; and for Individuals to foster their professional and social relationships.
To get and keep a job you need a repertoire of technical skills. For instance, software engineers need to know how to design, implement and modify software. Dentists need to know how to fill cavities.
However, when given a choice, which dentist do you go to? The one who is pleasant and takes time to answer your questions; or the one who treats you like a number in a long line of numbered mouths?
While your technical skills may get your foot in the door, your people skills are what open most of the doors to come. Your work ethic, your ability to listen and empathize with others, your attitude, your communication skills, your emotional intelligence, and a whole host of other personal attributes are the soft skills that are crucial for success.
India is one of the world leaders in technical skills today, but has been known to lack soft skills. This is why MasterClassTM has launched a series of SoftSkills SimplifiedTM workshops, to be offered across India, to really take you and your business to the next level.
SoftSkills SimplifiedTM Workshop Methodology -
Why MasterClassTM?
We have all attended some kind of training program or workshop at some point in our professional and personal lives. How many of us can say that we have been able to retain, and implement what we learn at workshops beyond 1 week or 1 month? What does this say about effectiveness of workshops and training programs?
Well, MasterClassTM addresses this very Customer Pain Point, by offering, for the first time in India, a proven training methodology that makes training absolutely effective by using the following techniques:
Accelerated Learning:
- This is a results-oriented method where in we put the delegates
at the centre of the learning process.
- Since learners are engaged during the process of learning, this
increases the retention of skills well after the course has been delivered.
- We set up an environment that maximizes skills transfer. We do
this by:
- Providing various exercises
- Encouraging participation
- Using group questions
- Using colours, images and visual illustrations in slides andvideos
to help delegates quickly understand concepts and grasp them
permanently.
Immersive Learning :
- Research shows that people learn faster when they receive
information from many channels.
- This is why a purely verbal training is not as good as one where
multiple senses of the learners are engaged.
- In this technique, delegates (are):
- Shown images
- Illustrations
- Use props
- Participate in exercises
- View role models or
- Watch videos demonstrating the skills under consideration.
All MasterClassTM Seminars, training programs and workshops revolve around 2 unique points of differenciations:
- All our programs are Simplified.
- All our programs are Delivered only by professionals with practical Indian industry experience.
SoftSkills SimplifiedTM : The Trainer
Pranali Chheda
Director - Training
Pranali Chheda earned her stripes as a qualified 'Master Trainer' from American Express (Canada). She has total experience of 10 years in BPO, KPO, Banking, Telecom & Hospitality industries. She has conducted several Soft Skills Training Programs for Multinational companies including Wipro BPO, American Express, Vodafone, Aranca, etc. She has conducted these programs across India, Canada and New Zealand.
At MasterClassTM, her role is to help the subject matter expert trainers & consultants create simplified & highly interactive training programs, content & tools using world class training methodologies.
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Pranali Chheda
Director - Training
Pranali Chheda earned her stripes as a qualified 'Master Trainer'. With total experience of about a decade in BPO, Banking, Telecom & Hospitality industries, she has conducted several ‘Train the Trainer’ (TTT) programs for potential trainers. She specializes in creating training Material, presentations and modules for classroom training related to any type of training program.
At MasterClass TM, her role is to help the subject matter expert trainers & consultants create simplified & highly interactive training programs, content & tools using world class training methodologies.
She also conducts training workshops on Soft Skills including; Excellence in Customer Service, Customer Focused Sales, Leadership Skills, Communication Skills, Assertive Communication, Time Management, Presentation Skills, Global English and Accent Neutralization (For those interacting with international clients), Listening Skills, Corporate Grooming for Men and Women, Email and Telephone Etiquette. She has conducted these training programs & workshops for Wipro BPO-Mumbai, American Express- Canada, Vodafone-New Zealand, JP Morgan Chase-Mumbai, Aranca-Mumbai.
A bachelor in Arts in Economics & Commerce, Pranali has worked at WIPRO BPO, a division of Wipro Ltd., among the top 3 offshore BPO service providers in the world. She started as a customer service representative & went on receiving promotions & numerous awards. She worked her way up as subject matter expert, team leader, customer service and systems trainer & then master trainer overseeing training activities for the American Express team.
During the journey, Pranali completed the ICP – Instructor’s Certification Program by American Express & was invited to American Express’s head office in Canada to complete the Master Trainer Certification. Pranali was recognized as the Youngest Master Trainer and Team Leader of Wipro BPO.
She has also worked in leading positions at First Mobile, Vodafone NZ Ltd, New Zealand. She has also worked in hospitality industry in New Zealand.
Pranali’s larger than life interests cover Adventure Sports – Sky diving, Bungee jumping (she has jumped from world’s highest bungee jumping point- in day & in night!), Water sports, Motorcycle Riding. She loves travelling around the world and meeting people from different cultures; she has travelled to Canada, UK, Indonesia, Philippines, Sri Lanka, Singapore, and extensively around India and New Zealand so far.
Pranali also has a degree in Classical Dance from the famous Nalanda Dance Research Center, affiliated to the University of Mumbai in the Faculty of Fine Arts. She is also an avid singer & loves Indian Classical Music & Ghazals. A movie aficionado, Pranali has a collection of 750 movies. She also enjoys keeping in touch with the latest technology & gadgets.
SoftSkills SimplifiedTM Workshops offered by MasterClassTM
Effective and Assertive Communication Skills
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Introduction
The single biggest problem in communication is the illusion that it has taken place.
Humans are social entities and as a result a lot of time is spent every day communicating with others. It is essential to know how to communicate effectively to get results. Any performance improvement here will directly lead to benefits for your team, your job and your personal life.
To communicate effectively with other people, not only we need to be self-aware, but also know the impact of our style on other people. We need to use a range of skills in different situations based on different personalities. This highly practical course helps delegates to understand their strength and develop their own communication style through many group exercises and interactive content.
This workshop is designed to help individuals to communicate assertively and positively to get maximum results.
Objective
By the end of this workshop you will be able to: Communicate effectively with others to achieve the results you desire.
Workshop Content
- Communication Styles - What are different styles of communication and what benefits each type provides.
- Assertiveness - How to be assertive.
- Questioning Techniques - How to ask the right questions at the right time.
- Active Listening - How to use active listening to gain rapport and commitment.
- Know Yourself, Know Others - How to use systematic methods to evaluate what you know about yourself and what you know about others.
- Empathy - How to be empathic and how to use simple empathic techniques to construct sentences based on what you hear from others.
- Misunderstandings - What causes misunderstanding and how can you minimise misunderstanding.
- How To Give Feedback - How to provide feedback to others such as your team members, your colleagues or those managed by you.
- Body Language - How can you read people through their body language and understand their motives better
Target Audience
Corporate companies, SMEs, Start up organizations, Trade & industry associations, Individuals, Government and their organizsations, NGOs, Businesses & associations run by women.
Duration
1 Day
Effective Time Management Skills
Powerful Presentation Skills
Global English and Accent Neutralization
Corporate Grooming and Business Etiquette
Motivation - Be "Your" BEST !
Active Listening Skills
Stress Management
Coaching and Mentoring Skills
Excellence in Customer Service
Customer Focused Sales
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