Pranali Chheda earned her stripes as a qualified 'Master Trainer'. With total experience of about a decade in BPO, Banking, Telecom & Hospitality industries, she has conducted several ‘Train the Trainer’ (TTT) programs for potential trainers. She specializes in creating training Material, presentations and modules for classroom training related to any type of training program.

At MasterClass^TM, her role is to help the subject matter expert trainers & consultants create simplified & highly interactive training programs, content & tools using world class training methodologies.

She also conducts training workshops on Soft Skills including; Excellence in Customer Service, Customer Focused Sales, Leadership Skills, Communication Skills, Assertive Communication, Time Management, Presentation Skills, Global English and Accent Neutralization (For those interacting with international clients), Listening Skills, Corporate Grooming for Men and Women, Email and Telephone Etiquette. She has conducted these training programs & workshops for Wipro BPO-Mumbai, American Express- Canada, Vodafone-New Zealand, JP Morgan Chase-Mumbai, Aranca-Mumbai.

A bachelor in Arts in Economics & Commerce, Pranali has worked at WIPRO BPO, a division of Wipro Ltd., among the top 3 offshore BPO service providers in the world. She started as a customer service representative & went on receiving promotions & numerous awards. She worked her way up as subject matter expert, team leader, customer service and systems trainer & then master trainer overseeing training activities for the American Express team.

During the journey, Pranali completed the ICP – Instructor’s Certification Program by American Express & was invited to American Express’s head office in Canada to complete the Master Trainer Certification. Pranali was recognized as the Youngest Master Trainer and Team Leader of Wipro BPO.

She has also worked in leading positions at First Mobile, Vodafone NZ Ltd, New Zealand. She has also worked in hospitality industry in New Zealand.

Pranali’s larger than life interests cover Adventure Sports – Sky diving, Bungee jumping (she has jumped from world’s highest bungee jumping point- in day & in night!), Water sports, Motorcycle Riding. She loves travelling around the world and meeting people from different cultures; she has travelled to Canada, UK, Indonesia, Philippines, Sri Lanka, Singapore, and extensively around India and New Zealand so far.

Pranali also has a degree in Classical Dance from the famous Nalanda Dance Research Center, affiliated to the University of Mumbai in the Faculty of Fine Arts. She is also an avid singer & loves         Indian Classical Music & Ghazals. A movie aficionado, Pranali has a collection of 750 movies. She also enjoys keeping in touch with the latest technology & gadgets.